Hello! My name is Reilly. I am a creative, sometimes professional, individual.
I work at the intersection of creativity, education, and technology — helping ideas take shape and making experiences land with impact.
My background spans theatre, design, publishing, and EdTech, which has shaped how I approach my work: people first, story always, and strategy grounded in empathy. I’m drawn to spaces where creativity meets structure; where thoughtful design, clear communication, and collaboration can turn complex challenges into meaningful solutions.
Professionally, I work as a Customer Success Manager at Wiley, where I support post-secondary faculty in adopting digital courseware that enhances engagement and supports student success. I partner closely with educators to navigate onboarding, implementation, and long-term adoption, translating technology into learner-first experiences that actually work in the classroom. I thrive at the intersection of pedagogy and digital tools, helping bridge vision with execution.
Across everything I do — whether supporting educators, building systems, or creating stories — I bring a foundation in design, service, and management. I enjoy untangling complexity, asking the right questions, and turning creative thinking into practical outcomes.
This site is a reflection of that work: projects, ideas, and experiences shaped by a belief that the most impactful solutions are both thoughtful and human.
Reilly Ballantyne 